What aspect should a manager focus on using the human relations model to remedy an increase in patient complaints regarding clinician empathy?

Focusing on participation in implementing a solution is crucial when using the human relations model to address an increase in patient complaints regarding clinician empathy. This model emphasizes the importance of interpersonal relationships and collaboration among team members to foster a supportive and engaged work environment.

When staff participate in finding and implementing solutions, they are more likely to feel valued and empowered, which can enhance their engagement and commitment to improving patient care. By involving clinicians in discussions about patient complaints and encouraging them to share their own experiences and insights, managers can cultivate a culture of empathy and responsiveness. This collaborative approach can help identify effective strategies to improve clinician-patient interactions and enhance overall patient experience.

Additionally, fostering participation helps build trust within the team, allowing for open communication about challenges faced in delivering empathetic care. As clinicians feel more supported and invested in the change process, they are likely to adopt practices that prioritize empathy, ultimately leading to a reduction in patient complaints.